FAQ's
Frequently asked questions and answers about our support plan
- Setup of Gmail/ Google Suite or another email provider*
- Employee monitoring
- Compliant credential monitoring/access control solution
* Note: This does not include email marketing or mass email lists. It solely refers to the setup and management of user accounts.
- Systems without AskChip serial tags
- Systems not specified in the plan
- Physical damage or tampering
- Lost or stolen equipment
- Battery replacement
There are 3 convenient ways to get in touch with our Certified Technical Support Team for support:
- Log into our helpdesk ticketing portal here, our clients find this the most convenient
- Call us at (954) 772-5075 from 9:00am-4:30pm EST, Monday through Friday
- Email us anytime at support@askchip.com
Your serial number is located on a sticker that is normally on the top of the system or on the side. Monitors will have the sticker on the lower back-side corner.
